Frequently Asked Questions
Ordering, shipping, and research use — answered by category.
Account & Support
Managing your account, documentation, and support requests.
How Can I Contact Customer Support?
You can contact our support team through the website contact form or by email. Including your order number or lot number, when relevant, can help us assist you more efficiently.
Where Can I View My Previous Orders?
Sign in to your account to access available order history and related account information.
Where Can I Find Documentation for a Product I Purchased?
Use the lot number printed on your vial to locate the corresponding available documentation through our COA lookup. Keep the lot number for your research records.
Can I Open a Bulk or Institutional Account?
Qualifying businesses, laboratories, and institutions can inquire about bulk purchasing and account options through our Bulk Purchasing page.
What Information Should I Include When Contacting Support?
For order-related questions, include your order number. For product or documentation questions, include the product name and lot number whenever possible. This helps our team locate the relevant information more quickly.
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