Frequently Asked Questions
Ordering, shipping, and research use — answered by category.
Returns & Refunds
Information about returns, order issues, and refunds.
What Is Your Return Policy?
Return eligibility depends on the condition of the product and the circumstances of the request. Review our Returns & Refunds Policy or contact support before returning any item.
What If I Receive the Wrong Product?
Contact our support team promptly with your order number and photographs of the item received. We will review the order and help resolve verified fulfillment errors.
What If a Product Arrives Damaged?
Please photograph the shipping package and affected product and contact support as soon as possible. This information helps us document and evaluate transit-related issues.
How Are Approved Refunds Processed?
Approved refunds are returned to the applicable original payment method whenever possible. The time required for the credit to appear may vary depending on the payment provider or financial institution.
Should I Contact You Before Making a Return?
Yes. Please contact support before sending anything back. Our team will provide the appropriate instructions and ensure your request is properly associated with your order.
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