We'll Make It Right
If there's an issue with your order or you're not satisfied with your purchase, contact us within 30 days of delivery. We'll review the situation and help determine the best solution, whether that's a replacement, exchange, or refund.
Our goal is to keep the process simple and resolve legitimate order issues as quickly as possible.
30-Day Satisfaction Guarantee
You have 30 days from the date of delivery to contact us about an issue with your order.
Depending on the circumstances, we may offer a replacement, exchange, or refund. Simply reach out to our support team with your order number and a brief explanation of the issue, and we'll take it from there.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, an item is missing, or you receive something different from what you ordered, please contact us as soon as possible.
Include your order number and, when applicable, clear photos of the package or affected item. Once we verify the issue, we'll arrange an appropriate replacement or refund at no additional cost to you.
Unopened & Opened Products
Unused and unopened products that are in their original, returnable condition may be eligible for a return or exchange within 30 days of delivery.
For safety and quality-control reasons, opened or used research materials generally cannot be physically returned.
That doesn't mean you shouldn't contact us if there's a problem. If you have a legitimate concern with an opened product, reach out within the 30-day period and our team will review the situation individually.
How to Request a Return
Before sending anything back, please contact us at admin@peptidess.com.
Include:
- Your order number
- The item involved
- A brief description of the issue
- Photos, when relevant
Our support team will review your request and provide return instructions if a physical return is required.
Please do not send products back without contacting us first, as this can delay the return or refund process.
Refunds
Once a refund is approved, we'll issue it to your original payment method whenever possible.
After the refund has been processed on our end, your bank or card provider may take an additional 5–10 business days to post the credit to your account.
Processing times vary by financial institution and are outside our control once the refund has been submitted.
Order Cancellations
Need to change or cancel an order? Contact us as soon as possible.
We'll do our best to accommodate your request if the order has not entered fulfillment. Once an order is being prepared for shipment or has already shipped, we may no longer be able to cancel it.
If that happens, the applicable return terms on this page will apply.
Questions About Returns & Refunds
What is your return policy?
Contact us within 30 days of delivery if there's an issue with your purchase. Unused and unopened products may be eligible for a return or exchange. If a product has been opened, contact us anyway—we'll review legitimate concerns individually and determine what options are available.
What if my product doesn't match its lot documentation?
If you believe a product does not match the published documentation for its lot, contact us with your order number, lot number, and supporting information. We'll review the issue and determine the appropriate resolution. If a verified issue is confirmed, we'll work with you to make it right.
How long does a refund take?
Approved refunds are processed back to the original payment method whenever possible. After we issue the refund, most banks and card providers require approximately 5–10 business days for the credit to appear.
Do I need to contact you before returning something?
Yes. Please contact our support team before mailing anything back. This allows us to review your request, provide the correct instructions, and make sure your return is properly connected to your order.
Need Help With an Order?
We want resolving an order issue to be straightforward. Contact us within 30 days of delivery with your order number and a brief description of what happened. Our support team will review your request and help determine the next step.
Email: admin@peptidess.com